New Ameol users should check their account type before running the Ameol setup routine to see if they have a Parkglobe CIXdesktop or a Pipex ICA/CIXIP/OUT account. Make sure you select the correct account type during setup.

You can check your account type by logging into CIX Online with your CIX nickname and conferencing password, Go to My Account | Account Details. This will show you if your account is a Parkglobe CIXdesktop account or a Pipex ICA/CIXIP/OUT account.

You can also email us at accounts@cixonline.com with your CIX nickname and we will let you know what type of account you have.

After installation please read the Help | What's New? notes.

Installing Ameol over an existing version will retain your data and settings however as always we recommend that you backup your Ameol data prior to upgrading. Details on how to backup your Ameol data can be found at cix:cix.support/ameol.faq:55 or here

Check your Ameol version number from Help | About Ameol2. If you are upgrading from Ameol 2.55 you can simply run the installation routine by opening the a2562061.exe file and installing over your existing version.

If you are upgrading from a version prior to 2.54 you will need to update your usenet newsgroup lists after installation. You can do this from News | Show All Newsgroups and press Update.

If you are upgrading from a version of Ameol2 earlier than 2.53 then you must remove all email items from your outbasket before you upgrade.

You can do this by either posting the emails or deleting them from your outbasket. This includes all new mail, reply to mail and forward mail items.

Microsoft Vista users.
Ameol will run on Vista however you need to ensure that Ameol is running with Admin access. Either display the properties for Ameol2 and on the Compatibility tab tick the 'Run this program as an administrator' option or give 'users' full access to the Ameol programme directories via the security tab.

Known issues: The Ameol help system will not function with Vista as installed. To get around this Vista users can download WinHelp32 from Microsoft as this is not included as standard.